By shopping at our site and placing an order with us, you agree to the following terms. If you have any questions or concerns, please be sure to contact us.

    Order Process

    BrazilianDeck.com will make every effort to source the exact product requested. If, due to low inventory, we are unable to fulfill your order, we can locate a similar alternate product for you or place you on a waiting list. We will confirm arrangements with you before any alterations are made. No charges will be made to your credit card until inventory has been secured and you have been consulted.

    Once you place an order with BrazilianDeck.com, we will locate the nearest inventory to your location, make arrangements for delivery, and will quote you a final delivered price before charging any fee to any of your accounts.

    Warranty

    BrazilianDeck.com OFFERS NO WARRANTY FOR THE PRODUCTS SOLD, TO THE EXTENT PERMITTED BY APPLICABLE LAW. HOWEVER, MANY MANUFACTURERS DO OFFER A WARRANTY ON THEIR PRODUCTS. EXCEPT WHEN OTHERWISE STATED IN WRITING THE FEATURED PROVIDE THE PRODUCTS "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PRODUCT IS WITH YOU. SHOULD THE PRODUCTS PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

    ALL WARRANTY CLAIMS MUST BE MADE TO THE MANUFACTURER, NOT TO BrazilianDeck.com. BrazilianDeck.com WILL, AT ITS DISCRETION, ASSIST IN WARRANTY CLAIMS.

    Photo Disclaimer

    The photos on this web site are provided to assist you in making a choice of species and the various grades that a given wood is offered in and also to give you some species-specific ideas as to: 1.the color change to expect over time 2.the color or grain range to expect in a given wood or grade 3.other related characteristics or issues to be found in a given wood or species. BrazilianDeck.com. goes to great lengths to provide the most accurate representations of the wood color as possible. These photos have the following limitations:Color in the photo may vary from the actual wood due to:the translation and reproduction limitations of photography the limitations of viewing photos at web site resolutions The limitations and/or variations of viewing photos on your individual monitor with its variable color and/or resolution scheme in the grade photos, we show only five or six pieces of wood and, as your floor will contain thousands of pieces, there WILL BE greater variation in grain, color, and/or character in your floor than can possibly be shown in just the five or six pieces in the photo.Color change will vary from the photo in terms of the amount of change that will occur. This is due to the specific conditions at your installation site, resulting in either lesser or greater color changes than the ones we have created in our test for the color change photo.Grain and character variation will be, for the same reasons as listed for grade photos above, greater than that shown in the photos.The batch of wood from which these photos were taken may vary from the batch of wood from which your floor was milled. The reasons for this variation between batches includes:wood is a product of nature, and as such, no two pieces are alike to start with, while the same wood growing in different locales can vary greatly even though it is the exact same species. Freshly milled wood will differ in color from older stocks as the older stocks will have aged and undergone color change. The photos may have been taken from freshly milled stock or slightly older batches, which would affect the color in the photo.

    ONCE YOU INSTALL THE FLOORING, YOU HAVE DEEMED IT ACCEPTABLE, AND NO FURTHER CLAIMS CONCERNING VISIBLE ISSUES SHALL BE ENTERTAINED.

    IT IS YOUR RESPONSIBILITY TO INSPECT THE FLOORING PRIOR TO INSTALLATION AND TO COMMUNICATE WITH THE INSTALLER, DESIGNER, AND/OR OWNER TO ENSURE THAT EVERYONE IS COMPLETELY SATISFIED WITH THE BATCH OF FLOORING THEY RECEIVED WITH REGARDS TO COLOR, GRAIN, AND/OR GRADE ISSUES.

    BrazilianDeck.com. makes every effort to provide full and accurate information, but is not responsible for inaccurate or incomplete information on this site. Please be sure note our shipping and returns policies.