Returns

    Unfortunately, do not accept returns on products.Please be sure to measure accurately and add 7 % for waste.

    Exceptions to this policy may be made in exceptional circumstances as determined by BrazilianDeck.com. This is determined on a case by case basis, but is generally only in the event of excessive milling defects, and we only accept returns on full unopened boxes in that instance. An alternative resolution is to supply additional material to complete installation at no cost.

    BEFORE YOU INSTALL THIS MATERIAL, PLEASE VERIFY THAT THE PRODUCT YOU HAVE RECEIVED IS FREE OF IRREGULARITIES BY CHECKING THE FOLLOWING:

    1. IS THE PRODUCT IN ACCORDANCE WITH YOUR ORDER AS TO THE SIZE, PROFILE, COLOR, AND QUANTITY?

    2. ARE THERE ANY FINISH ERRORS SUCH AS SURFACE FINISH, BLOTCHES, ABNORMAL COLOR VARIATION, ETC?

    3. ARE THERE ANY MILLING ISSUES WITH REGARD TO FIT OR WIDTH?

    NOTE: SHOULD YOU NOTICE THESE OR ANY OTHER IRREGULARITIES TO THIS PRODUCT AFTER OPENING 1 TO 2 BOXES. DO NOT INSTALL THE MATERIAL. DO NOT OPEN ADDITIONAL BOXES. PLEASE CONTACT US RIGHT AWAY. IF YOU CONTINUE TO OPEN MORE THAN TWO BOXES WITHOUT CONTACTING US FIRST, WE CANNOT BE RESPONSIBLE FOR REPLACING THE OPENED BOXES.

    ACCEPTANCE: This product is manufactured according to the highest standards of quality. However, should any material not meet your requirements, we must be advised PRIOR to installation. Otherwise, we will not be able to accept responsibility.